All payments are due in full prior to the service being rendered. If clients wishes to pay in person at the time of their appointment, they must provide the club with valid credit card information for cases covered in the no-show section of club policy.

The person whose name a court reservation is initially made under (the host) is responsible for payment of the entire court fee.

Any person who fails to show for their appointment by mistake or purposefully is considered a “no-show” and will be charged in full for their missed appointment.

24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment.

If client have signed up for a series of 5 or 10 private lessons, in order to take advantage of a bulk price, they have to use these lessons within 5 or 10 consecutive weeks respectively, otherwise they will be charged full price for each lesson. If a lesson has been missed and appropriate advanced notice given, client is able to schedule a makeup at convenient for both client and the club time within the duration of the series.

24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment.

If you are unable to attend your class, given that you provide us with advance notice, you are eligible for a makeup for this missed class. Even if it is within 24-hour until the class has started, is important that you notify the club about it asap. This way we can try to use your spot as a makeup for someone else. The club guarantees at least one makeup, throughout the season, it is clients responsibility to contact the club and inquire about makeup availability, the club cannot guarantee that all makeups will be provided. If you couldn’t make up your missed classes within the season, you still can do this if you enroll in the following season.

When client(s) sign up for any group program, they lock in one of existing spots which thus can no longer be available for reserving by other potential customers, that is why the payment is due and will be processed at the moment of registration. If 24-hour advance cancelation notice given, client(s) can use their credit for any service provided by the club.

Since the club does not establish a deadline for registering for participation in group programs, this allows clients to sign up for events the same day. If client(s) sign up within 24 hours to the start of the group event and due to any reason unable to attend, client(s) will be charged the full amount of the event. However, club understands that unanticipated events happen and as a courtesy allows client(s) who got into such situation to use their payment as a credit for court time when available.